Privacy Policy
This policy explains what personal information WGM collects through this website, how it is used, and how cookies are managed, in line with South Africa's Protection of Personal Information Act (POPIA).
1. Who We Are
This website is operated by WGM Thatching, Projects & Services ("WGM", "we", "us"), based at Mkhiwane Crescent, KwaNdengezi, Pinetown, 3610, South Africa. For any privacy-related question, contact us at info@thatchsupplier.co.za or +27 78 199 3751.
2. Information We Collect
We collect personal information in the following ways:
- Contact form submissions: When you submit an enquiry, we collect your name, email address, phone number, enquiry type and message content, so that we can respond to you.
- Cookies you consent to: With your permission, analytics and marketing cookies as described in Section 4 below.
3. How We Use Your Information
Information submitted through the contact form is used solely to respond to your enquiry, provide quotes, and communicate about your project. We do not sell or rent your personal information to third parties. Your message is sent to our team by email and, where you've provided an email address, you'll automatically receive a confirmation email acknowledging receipt.
4. Cookies
When you first visit this website, a cookie banner lets you choose which categories of cookies you're comfortable with. You can change your choice at any time via the "Cookie Settings" link in the footer.
Necessary
Required for the site to function correctly, including remembering your cookie preference itself. These cannot be switched off.
Analytics
Google Analytics (GA4) helps us understand how visitors use the site, so we can improve it. Only loads if you grant this category.
Marketing
Meta (Facebook) Pixel and LinkedIn Insight Tag, used to measure and improve our advertising. Only loads if you grant this category.
Your consent choice is stored in a cookie named wgm_consent for approximately six months, after which you'll be asked again.
5. Third-Party Services
When enabled with your consent, this site may use the following third-party services, each governed by its own privacy policy:
- Google Analytics: website usage analytics.
- Meta (Facebook) Pixel: advertising measurement.
- LinkedIn Insight Tag: advertising measurement.
- Google Maps: used to display our location on the Contact page.
6. Data Retention
Contact form enquiries are retained for as long as reasonably necessary to respond to your enquiry and maintain business records, after which they are deleted or anonymised.
7. Your Rights
Under POPIA, you have the right to request access to, correction of, or deletion of your personal information held by us, and to object to its processing. To exercise any of these rights, contact us at info@thatchsupplier.co.za.
8. Changes To This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on this page.